Warranties

We may provide a warranty against defects, and/or structural or other specific warranties, in respect of selected products only, for certain periods of time (e.g. 1, 3, 5 or 10 years) from the date of purchase from us.

These warranties will only apply to products purchased from us where the description of the product on our website (at the time the product is purchased) expressly states that such a warranty applies to that product. The terms and conditions (including the details, exclusions and instructions on how to make a warranty claim) that apply to these warranties are set out below.

Where we agree to your warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund, or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with making a claim under this S. D. Carn Warranty including returning or transporting the defective product to us.

To make a warranty claim, please log a claim (with proof of purchase) here.

You will not be entitled to a remedy under this Warranty for:

• Normal wear and tear

• Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly or modification)

• Damage arising from abnormal use, misuse or abuse

• Damage arising from improper care or maintenance (e.g. fabric, leather, or timber)

• Damage to external or product packaging only

• Damage occurring during your own handling and transportation of goods

• Insignificant minor variations in product dimensions, colour, grain or finish

• Insignificant minor imperfections or superficial blemishes

  
  

IMPORTANT INFORMATION

In addition to the S. D. Carn Warranty set out above, you may have other rights as our goods come with guarantees that cannot be excluded under the US Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will work collaboratively with you to find a solution that meets your rights under the US Consumer Law and/or this S. D. Carn Warranty.

This S. D. Carn Warranty is provided by: Elevator Media Pty Ltd,  ABN 24 609 782 998

Head office: 4 Morris Court, Bundanoon , NSW Australia 2578

Phone number: +1 888-812-1738

©2024 Copyright. All rights reserved.