Once you’ve placed your order you’ll receive a confirmation email with details about your order. Once we have processed your order, you will then receive another email letting you know that the shipping process has begun.
We send a confirmation email and receipt immediately when you make a purchase. If you’ve not received this email within 5 minutes of placing your order, try checking your junk or spam folder as they can sometimes get caught up in there. Still no luck? Just contact us and let us know. Our customer service team will reply with your receipt attached.
We are an online store only and do not have a shop front. The products are not available anywhere else. We try to make the decision to buy as informed as possible by photos, videos and customer testimonials. However if you have any questions about a particular product, please contact us and we’ll be more than happy to answer them for you.
Sometimes it’s hard to choose the right thing. Should you wish to exchange, you have the option of exchanging the item within 30 days of having received it. All returned items must be unused and in the original packaging to be eligible for a return. If you wish to exchange, you'll start the return process and order the new item separately.
To arrange an exchange simply contact us via our contact form. We’ll reply with a shipping address you can return your order to. Please note that we do not cover postage costs for returning your order, but we’ll happily cover the cost of shipping your new items to you.
We want you to be 100% happy with your purchase from us. Should you change your mind about your purchase, you have the option of returning the item within 30 days of having received it for a refund. All returned items must be unused and in the original packaging to be eligible for a return.
To arrange a return simply contact us via our contact form. We’ll reply with a shipping address for you to return your order to. Please note that we do not cover postage costs for returning your items to us, and any shipping costs paid are non-refundable.
NOTE: We subtract the cost of originally shipping of the item from the refund if you received free shipping. Refunds will be processed to the same method used at checkout.
All of our products are checked for quality before they are shipped. In the unlikely event that your product arrives damaged, please get in touch with us as soon as possible so that we can help you out. We will require photos and information about the damage and, once received, we will make arrangements to have a replacement product sent to you as quickly as possible.
Shipping cost depends on your location and the size of the item. This can only be calculated at checkout. So please make sure you have the right size selected, then proceed to checkout and enter your location. It will then calculate your shipping cost.
Don't worry, if it's not acceptable just exit the checkout.
All our orders are tracked. As soon as your order has been shipped from our warehouse, you’ll receive an email with the tracking information. You can use these details to track order order to your door.
We accept most credit and debit cards which carry the Visa, Mastercard and American Express logos. You can pay via PayPal, Google Pay or ShopPay. We use Shopify payments system that powers 70% of all online stores.
We do not handle or keep your card details. We use Shopify payments system that powers 70% of all online stores.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Yes, as soon as your order has been processed, you will receive an email from us. This receipt will contain all the information you require for warranty and tax purposes. If you have not received an email confirmation within 5 minutes of placing your order it may be worth checking your spam folder as occasionally they can get caught up there.
All our orders are tracked. As soon as your order has been shipped from our warehouse, you’ll receive an email with the tracking information. You can use these details to track order order to your door.
We can see if the is stuck in transit or is lost. This happens rarely. If you don't receive your item we'll send a new one at no extra cost.
★ ★ ★ ★ ★
This is my second one of these and I love them both they are art that adds a special touch to your home wherever they are displayed.
— Jill M.
★ ★ ★ ★ ★
There are thousands of options out there but I wanted something unique and that’s what these are!
— Candee D.
©2024 Copyright. All rights reserved.