Returns

We're sure you'll love our pieces, but if they're not right for your space, our easy change of mind returns policy has you covered.

Within 30 days of receiving your product, it's important to see if it's perfect for you, otherwise you can begin a returns process using the form below.

Step 1: Initiate A Return

Fill in our online Returns Form below within 30 days of receiving the products. My Team will then get in touch with you.

Step 2: Collection

You'll receive an email you a return address, this changes depending on your location. Repackage your item in its original box or equivalent.

Step 3: Receive & Refund

When we receive your item back in our warehouse, we inspect the item to ensure both it and packaging are in good condition. If all is good, we'll process your refund in 3-5 business days. A credit will automatically be applied to your credit card or original method of payment.

Return Conditions

The Change of mind period begins from when delivery is performed, if a proof of delivery is not available, delivery will be assumed to be three weeks from dispatch date.

Change of Mind returns incur a shipping fee. You are responsible to pay this fee on return of the item. Please note that the original delivery fee will be deducted from the refund. 

For Change of Mind returns, it is your responsibility to ensure that items are returned in the same condition they arrived in. As such, we are not liable for damage that may occur during return of items either by customer or courier.

If you do not have packaging and cannot supply a product to us in its original condition, we may charge a restocking fee or not be able to accept a Change Of Mind Return.

Please note that products still need to pass through our Return Form and be approved by our Support Staff prior to being returned.

Returning items to our Warehouse without prior approval will be denied or charged with a restocking fee.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account again.

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sdcarn.com

Exchanges

We only replace items if they are defective or damaged. If you wish to exchange, you'll start the return process and order the new item separately.

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